IT helpdesk support resume sample job description is mainly about providing technical support to everything related to computer systems, hardware, and software. Furthermore, one has the responsibility to respond to queries, be it on the phone or in person. One also needs to write training manuals, train computer users, maintain daily performance, respond emails, clean up computer, etc.

Vanessa Windolf

90023 Rempel Ways, Phoenix, AZ, Phone: +1 (555) 208 4501


                                                Phoenix, AZ

                                                05/2016 – present

  • Troubleshoot and solve any kind of issues or problems concerning the general network
  • Install the network printer as assigned by the superiors or as requested by the clients of the company
  • Conduct troubleshooting and configuration on software as necessary for the needs at the time
  • Troubleshoot and deal with the environment of both Windows and Mac servers
  • Close the internal IT Help Desk tickers as ordered by the superiors of the company
  • Conduct other IT specific tasks assigned to be done and completed at the time


Chicago, IL

07/2013 – 02/2015

  • Be responsible and in charge of the virtual machine as well as the SAN management
  • Perform service calls both onsite or remote one at the head office or the warehouse
  • Inspect the hardware and software faults, diagnose the problems, and implement the solutions for them
  • Document all the necessary information about the network to make records and reports
  • Be knowledgeable of helpdesk ticket system that would help when managing the tickets
  • Have knowledge regarding the fundamental operations of both software and hardware that are related


Boston, MA

08/2010 – 04/2013

  • Provide assistance in troubleshooting the management of mobile device as requested by clients
  • Collaborate with the Helpdesk, Operations, and Network Administrators and work together to solve everything
  • Support all of the internal employees in IT remotely for those working onsite or remotely
  • Take care of the utilities of desktop protection and deal with any outbreaks as soon as possible
  • Conduct the configuration and installation of PC, network printer, peripheral, and software
  • Ensure excellent quality performance and productivity by working within the metrics, adherence, and attendance


                                                Bachelor’s Degree of Computer Science


  • Great communication skills in written and verbal form and fluency in English and Mandarin to communicate especially with clients
  • Excellent attitude in offering service for various IT needs and solve any possible problems even under pressured condition
  • Capability to use ticketing system and offer excellent service in delivering the tickets to the customers or clients
  • Understanding and knowledge in mobile devices and operating systems, including iOS, Android, and Windows
  • Capability to do multitasking and take care of many projects assigned and ordered by superiors all at once
  • Ability to inspect, diagnose, then resolve the problems on hardware or software needed to be fixed and solved
  • Excellent capability to offer quality customer service, be it on the phone or in person to the customers or clients

IT Helpdesk Support Resume Sample

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