IT help desk resume sample will be the nice helper for those who want to join with the new company. As we know, a resume is the first requirement that you need to make when you want to get a new job before the interview test. By using the resume, you are able to inform the personal information, so the recruiter will know who you are. Then, with a resume, you are also able to show your skills, achievements and experiences, so you could claim as the potential candidate. Well, when becoming a potential candidate, of course your chance to be recruited will be bigger. Here, let us see the sample of the resume with some details below.

Sample of IT Help Desk Resume

Hellen Frankie

172 White Heart Street, Los Angeles, CA. Phone: +1 (555) 172 9281

Experience

IT Help Desk and Service Desk Analyst

Chicago, IL

07/2016 – present

  • Utilizing the technique of troubleshooting in supporting the work station, network printer, network hub and switches, routers and circuits
  • Responsible for providing the desktop and network support for the customer base of the information technology
  • Providing the desktop and network support for the information technology of the customer base
  • Managing the procedures of the standard operation
  • Utilizing the tracking tool of time force in order to record the work effort and help tickets accurately
  • Providing the professional support to the customer base with the great expectation of the single call resolution

IT Help Desk-Grand Rapids

Los Angeles, CA

08/2009 – 02/2016

  • Providing the both support for phone and email
  • Working with or have access to the HIPAA privacy of the classified information
  • Keeping the track of PC part, which are being deployed in the inventory database
  • Helping out the team of inventory
  • Keeping track of the PC part
  • Having the own transportation for the occasional on-site local
  • Installing and configure the software
  • Connecting and diagnosing the problem of PC, hardware and Windows

IT Help Desk Coordinator

Dallas, TX

12/2006 – 03/2009

  • Walk up, phone, email and inbound the ticket queue support for the incoming employee service request of IT
  • Resolving the service request of first level IT over the phone, email, screen sharing and the through of trouble ticket
  • Assisting to maintain IT asset inventory and the inventory of software
  • Monitoring the internal system of notification for the response proactively and the communication of the down time system
  • Directory the user administration actively, password resets and unlocks
  • Supporting on-boarding and off-boarding of the employees into the enterprise
  • Resolving the technical issue with the mail, outlook and distribution groups

Education

University of New York

Bachelor’s Degree in Integrity

 

Skills

  • High ability of communication effectively and relate well to the parents, students, faculty, staff and other kinds of the main training
  • Processing approximately up to 50 help desk request ticket in a day
  • Good communication in both verbal and written form
  • Open minded with the innovation and high spirit to find something new
  • Good skills in doing task seriously
  • Able to support the team in the difficult position
  • Good skills in doing the multi-task
  • Able to work under pressure and in deadline

 

IT Help Desk Resume Sample

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